Shipping Policy

1. Shipping Coverage

1.1 We currently ship only within India. We do not offer international shipping at this time. If this changes, this Policy will be updated accordingly.

1.2 While we strive to deliver to all serviceable pin codes across India, delivery to certain remote or restricted locations may not be available due to courier partner limitations. If your pin code is non-serviceable, we will notify you at checkout or shortly after order placement, and a full refund will be issued for prepaid orders.

2. Order Processing Time

2.1 Orders are typically processed and dispatched within 1–3 business days of order confirmation (excluding Sundays and public holidays).

2.2 For Cash on Delivery (COD) orders, processing may begin only after telephonic/OTP confirmation of the order, where applicable.

2.3 Order processing times may be extended during sale periods, promotional events, or due to circumstances beyond our reasonable control (see Section 7).

3. Delivery Timelines

3.1 Once dispatched, orders are generally delivered within 4–7 business days, depending on your delivery location:

• Metro cities: approximately 3–5 business days
• Non-metro cities and towns: approximately 5–7 business days
• Remote/rural areas: may take longer, typically 7–10 business days

3.2 These timelines are estimates provided by our courier partners and are not guaranteed. Actual delivery times may vary due to weather, regional disruptions, courier delays, or other factors beyond our control.

3.3 You will receive an order confirmation and, once dispatched, a shipment tracking link via email, SMS, and/or WhatsApp to the contact details provided at checkout.

4. Shipping Charges

4.1 Shipping charges (if any) will be clearly displayed at checkout before you complete your purchase.

4.2 We may offer free shipping on orders above a specified value or during promotional campaigns, as communicated on the Website from time to time.

4.3 Cash on Delivery (COD) orders may be subject to an additional COD handling fee, which will be disclosed at checkout prior to order confirmation.

5. Order Tracking

5.1 Once your order is shipped, you will receive a tracking number and a link to track your shipment’s status directly through our courier partner’s website or via updates sent to you.

5.2 If you do not receive tracking information within 3 business days of placing your order, please contact us at support@vadoracares.com or 7055566307.

6. Delivery Attempts and Failed Deliveries

6.1 Our courier partners typically make up to 2–3 delivery attempts. Please ensure your shipping address and contact number are accurate and that someone is available to receive the package.

6.2 If delivery fails after multiple attempts (e.g., due to an incorrect address, unavailability of the recipient, or refusal to accept a COD order), the package will be returned to us. In such cases:

• For prepaid orders: We will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund, minus any shipping costs already incurred, as applicable.
• For COD orders: We reserve the right to cancel the order and may, at our discretion, restrict future COD availability for repeated failed deliveries.

7. Delays Beyond Our Control

We are not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, political disruptions, courier network issues, government restrictions, or public health emergencies. We will make reasonable efforts to keep you informed in such situations.

8. Damaged, Tampered, or Incorrect Shipments

If your order arrives damaged, tampered with, or if you receive an incorrect product, please refer to our Return & Refund Policy for the steps to report the issue and request a replacement.

9. Change of Delivery Address

Requests to change the delivery address after an order has been placed can only be accommodated if the order has not yet been shipped. Please contact us as soon as possible at support@vadoracares.com or 7055566307.

We cannot guarantee address changes once an order has been dispatched.

10. Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages, even if a single shipping charge was applied. You will be notified if your order is split into multiple shipments.

11. Contact Us

For any questions regarding shipping or delivery, please contact:

12. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting to the Website with a revised “Last Updated” date.