Return & Refund Policy

1. General Policy — No Returns for Change of Mind

1.1 As Vadora Cares products are skincare and personal care items, we do not accept returns or offer refunds for reasons of change of mind, incorrect selection by the customer, or dissatisfaction with product performance, once an order has been delivered — in the interest of hygiene, safety, and product integrity.

1.2 We only accept replacement or refund requests in the following limited circumstances:

• The product received is damaged (e.g., broken bottle, leakage, seal tampering) during transit;
• The product received is defective (e.g., manufacturing defect);
• You received the wrong product (different from what you ordered); or
• The product is missing from a delivered package where the outer packaging shows signs of tampering.

2. Reporting an Eligible Issue

2.1 You must report any Eligible Issue to us within 48 hours of delivery, by contacting us at support@vadoracares.com or 7055566307, along with:

• Your order number;
• A clear description of the issue;
• Photographs and/or a short video of the product, the inner packaging, and the outer shipping box/label clearly showing the issue (an unboxing video is strongly recommended and helps us process your claim faster).

2.2 Claims reported after 48 hours of delivery, or without adequate supporting evidence, may not be eligible for replacement or refund, at our discretion.

2.3 To be eligible for a replacement, the product must be unused, in its original condition, with all original packaging, seals, and accessories intact (except in cases where the product itself was received damaged or defective).

3. Verification Process

3.1 Upon receiving your claim, our team will review the evidence provided and may request additional information or images. We may, at our discretion, arrange for a reverse pickup of the product through our courier partner for physical verification before approving a replacement or refund.

3.2 We aim to complete verification and communicate a decision within 3–5 business days of receiving a complete claim with all required evidence.

4. Resolution — Replacement or Refund

4.1 Once an Eligible Issue is verified and approved:

• Our default resolution is a free replacement of the same product, shipped to you at no additional cost.
• If the product is out of stock, or if a replacement is not feasible, we will process a refund as described in Section 5.

4.2 We reserve the right to determine, at our sole discretion, whether a replacement or refund is the appropriate resolution for a given Eligible Issue, in accordance with this Policy.

5. Refunds

5.1 Where a refund is approved:

• Prepaid orders: The refund will be credited to your original payment method (card, UPI, net banking, or wallet) within 7–10 business days of approval, subject to processing timelines of your bank or payment provider.
• Cash on Delivery (COD) orders: Since no online payment was made, the refund will be processed via bank transfer (NEFT/IMPS/UPI) to an account/UPI ID provided by you. Please share accurate bank/UPI details when requested to avoid delays.

5.2 Any shipping charges paid at the time of the original order are non-refundable, except where the Eligible Issue arose due to our error (e.g., wrong item shipped, product damaged in transit due to inadequate packaging on our part).

5.3 We do not offer cash refunds at any physical location, as Vadora Cares operates exclusively as an online store.

6. Order Cancellations

6.1 You may cancel an order before it has been shipped by contacting us at support@vadoracares.com or 7055566307. Once we confirm the cancellation:

• For prepaid orders, a full refund will be issued to your original payment method within 7–10 business days.
• For COD orders, no charge applies since payment had not yet been collected.

6.2 Orders that have already been shipped cannot be cancelled. If you no longer want the shipment, you may refuse delivery; however, refunds for refused COD deliveries will only cover the product value (any shipping/handling costs already incurred by us may be deducted, where applicable).

6.3 We reserve the right to cancel any order at our discretion — for example, due to stock unavailability, pricing errors, suspected fraud, or non-serviceable delivery locations. In such cases, any amount paid will be fully refunded.

7. Non-Returnable / Non-Replaceable Situations

Replacement or refund requests will not be accepted in the following situations:

• The claim is reported after 48 hours of delivery;
• The product has been used, opened beyond inspection, or is missing original packaging/seals (except where the product itself arrived damaged/defective);
• Damage caused by misuse, improper storage, or handling after delivery;
• Minor variations in product color, texture, or packaging design that do not affect product quality or usability;
• Claims unsupported by adequate photographic/video evidence where requested;
• Orders where the delivery address or recipient details were incorrect due to customer error, resulting in non-delivery or misdelivery.

8. Exchanges

We do not currently offer product-to-product exchanges (e.g., swapping the Night Serum for the Cleanser). If you receive an Eligible Issue as described in Section 1.2, we will provide a replacement of the same item ordered, or a refund per Section 4 and 5.

9. How to Reach Us

For any return, replacement, refund, or cancellation request, please contact:

The Grievance Officer will acknowledge your complaint within 48 hours and endeavor to resolve it within one month, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

10. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective upon posting to the Website with a revised “Last Updated” date. We encourage you to review this Policy periodically.