Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

• Contact and identity information: Name, email address, phone number, billing and shipping address.
• Order information: Products purchased, order value, order history, and preferences.
• Payment information: When you make a payment, your payment details (such as card number, UPI ID, or net banking credentials) are collected and processed directly by our third-party, PCI-DSS compliant payment gateway partners. We do not store your full card, UPI, or net banking credentials on our own servers.
• Communications: Information you provide when you contact our customer support, submit a query, leave a review, or respond to a survey.
• Account information: If you create an account with us, your login credentials and profile details.

1.2 Information Collected Automatically

• Device and usage data: IP address, browser type, device type, operating system, referring URLs, pages visited, time spent on pages, and click-stream data.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and support marketing efforts. You can control cookie preferences through your browser settings; disabling cookies may affect certain features of the Website.
• Location information: Approximate location derived from your IP address, used primarily for shipping and currency/language localization.

1.3 Information from Third Parties

We may receive information about you from third parties such as payment processors, logistics and delivery partners, marketing platforms (e.g., Meta, Google), and analytics providers.

2. How We Use Your Information

We use the information we collect for purposes including:

1. Processing, fulfilling, and delivering your orders.
2. Creating and managing your account.
3. Communicating with you regarding orders, shipping updates, customer service inquiries, and policy changes.
4. Sending promotional and marketing communications, where you have opted in (you may opt out at any time — see Section 7).
5. Improving our Website, products, and customer experience, including through analytics.
6. Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.
7. Complying with applicable legal, regulatory, and tax obligations.
8. Resolving disputes and enforcing our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Logistics and courier partners — to fulfil and deliver your orders within India.
• Payment gateway providers — to process prepaid transactions securely.
• Technology and hosting service providers — including website hosting, cloud storage, and IT infrastructure partners.
• Marketing and analytics partners — such as advertising platforms and analytics tools, to help us understand Website usage and run marketing campaigns (in aggregated or pseudonymized form where feasible).
• Professional advisors — such as auditors, legal counsel, and consultants, where necessary.
• Government authorities or regulators — where required by law, court order, or governmental request, or to protect our legal rights.
• Business transfers — in connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.

All third parties with whom we share personal information are contractually obligated to handle it securely and use it only for the specified purposes.

4. Data Storage and Security

We implement reasonable technical and organizational security measures — including encryption in transit (SSL/TLS), access controls, and secure servers — to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data may be stored on servers located within or outside India, operated by our hosting and cloud service providers, in compliance with applicable law.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including to comply with legal, accounting, or reporting obligations (such as tax and consumer protection record-keeping requirements under Indian law), resolve disputes, and enforce our agreements.

When no longer required, your information is securely deleted or anonymized.

6. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent for processing, where processing is based on consent (this may affect our ability to provide certain services).
• Request deletion of your personal information, subject to our legal and legitimate business retention requirements.
• Opt out of marketing communications at any time (see Section 7).
• Lodge a grievance with our Grievance Officer (see Section 10) or, where applicable, with the Data Protection Board of India.

To exercise any of these rights, please contact us at support@vadoracares.com. We will respond within a reasonable time and in accordance with applicable law.

7. Marketing Communications and Opt-Out

We may send you promotional emails, SMS, or WhatsApp messages about new products, offers, and updates if you have opted in or made a purchase with us.

You may unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails; or
• Emailing us at support@vadoracares.com with the subject “Unsubscribe.”

Please note that even after opting out of marketing communications, we may still send you transactional messages related to your orders.

8. Cookies Policy

Cookies are small text files stored on your device that help us recognize your browser and remember certain information. We use:

• Essential cookies — required for core Website functionality (e.g., cart, checkout).
• Performance/analytics cookies — to understand how visitors use our Website (e.g., Google Analytics).
• Marketing cookies — used by advertising partners to deliver relevant ads and measure campaign performance.

You can manage or disable cookies through your browser settings. Disabling essential cookies may impact your ability to use certain features, including checkout.

9. Children’s Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a minor without appropriate consent, we will take steps to delete such information promptly.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, the Rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are as follows:

The Grievance Officer shall acknowledge complaints within 48 hours and endeavor to resolve them within one month from the date of receipt, in accordance with applicable law.

11. Third-Party Links

The Website may contain links to third-party websites or services (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Policy periodically. Continued use of the Website after any changes constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: